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PeopleSoft Performance Tuning

Friday, September 5th, 2008

1. Introduction:
It is a widely known fact that 80% of performance problems are a direct result of the poor performance, such as server configuration, resource contention. Assuming you have tuned your servers and followed the guidelines for your database server, application server, and web server, most of your performance problems can be addressed by tuning the PeopleSoft Application.

This article presents methodologies and techniques for optimizing the performance of PeopleSoft applications. The methodologies that are discussed are intended to provide useful tips that will help to better tune your PeopleSoft applications. These tips focus on tuning several different aspects within a PeopleSoft environment ranging from servers to indexes. You will find some of these tips provide you with a significant improvement in performance while others may not apply to your environment.

2. Server Performance:
In general, the approach to application tuning starts by examining the consumption of resources. The entire system needs to be monitored to analyze resource consumption on an individual component basis and as a whole. The key to tuning servers in a PeopleSoft environment is to implement a methodology to accurately capture as much information as possible without utilizing critical resources needed to serve the end-users.

Traditional tools used to measure utilizations impact the system being measured and ultimately the end-user experience. Commands like the following provide snapshot data but not without an associated cost. These tools can consume a significant amount of resources so care should be taken when executing them.

a) df size
b) iostat swapinfo
c) ipcs timex
d) netstat top
f) ps uptime
g) sar vmstat
h) swapinfo also glance & gpm

The goal of using these native commands is to identify, if and where, a bottleneck is in the server. Is the problem in the CPU, I/O or memory? These native tools provide indicators, but at the same time could skew the results because of the overhead associated with them. Typically, additional third party tools are needed to complete the analysis.

The last hurdle being faced in tuning the server is making timing decisions on when to upgrade the hardware itself. To do this, much more information needs to be collected and stored in order to understand if an historical spike in resource utilization was a one-time aberration or a regular occurrence building over time. The recommendation is to look at third party vendors for solutions that can collect key performance indicators while minimizing overhead on the system. The collected data can then be put in a repository for detailed historical analysis.

3. Web Server Performance:
The release of PeopleSoft Pure Internet Architecture introduces new components to PeopleSoft architecturethe web server and application server. The application server is where most shops struggle with appropriate sizing. Web servers are used for handling the end-user requests from a web browser to eliminate the administrative costs associated with loading software (fat clients) on individual desktops. The benefit is a significant savings on software deployment costs, maintenance, and upgrades. While the shift from fat clients to thin lessens the administrative burden, it increases the need to ensure the web servers are finely tuned since they will service a large number of clients. The requirement for these web servers to achieve optimal performance is vital due to the mission critical-nature PeopleSoft plays in todays enterprise.

Recommendations for ensuring good performance for web servers:
Ensure load balancing strategy is sound
Implement a solution to verify and highlight changes in traffic volumes
Closely monitor the response times to verify that the strategy is optimizing the web servers
Measure and review historical patterns on server resource utilization (see server section above).
Increase the HEAP size to 200, 250, 300, or 380 MB for the web logic startup script.

4. Tuxedo Performance Management:
Tuxedo is additional middleware PeopleSoft utilizes to manage the following Internet application server services:

Component ProcessorResponsible for executing PeopleSoft Componentsthe core PeopleSoft application business logic
Business Interlink Processor Responsible for managing the interactions with third-party systems
Application Messaging ProcessorManages messages in a PeopleSoft system
User Interface GeneratorGenerates the user interface based on the Component or Query definition and generates the appropriate markup language (HTML, WML, or XML) and scripting language (JavaScript, WMLScript) based on the client accessing the application
Security ManagerAuthenticates end-users and manages their system access privileges
Query ProcessorExecutes queries using the PeopleSoft Query tool
Application EngineExecutes PeopleSoft Application Engine processes
Process SchedulerExecutes reports and batch processes and registers the reports in the Portals Content Registry
SQL Access ManagerManages all interaction with the relational DBMS via SQL This Tuxedo middle tier is another critical and influential component of performance. Similar to the web server, what is needed is a way to see into the black box to further understand some of the key performance metrics.

Some of the performance metrics to capture when analyzing tuxedo are:
Transaction volumes by domain, server, and application
Response time for each end-user request
Tuxedo service generating a poor performing SQL statement
Break down of Tuxedo time by Service time and Queue time
Identify problem origin is it in tuxedo or the database?
Response time comparisons for multiple Tuxedo Server

Reports has shown that too often companies throw hardware at a Tuxedo performance problem when a more effective solution can be as simple as adding another domain to the existing server(s). This is due to the fact that PeopleSoft and Tuxedo lack management solutions that provide historical views of performance.

5. Application Performance:
It is an accepted fact that 80% of application and database problems reside in the application code. But, there are other technical items to consider which could influence the applications performance. Here are some specific items to focus on when evaluating database environment:

Make sure the database is sized and configured correctly
Make sure that the hardware and O/S environments are set up correctly
Verify that patch levels are current
Fix common SQL errors
Review documentation of known problems with PeopleSoft supplied code
Be sure to check available patches from PeopleSoft that might address the problem
Review PeopleSoft suggested kernel parameters
Set up the right number of processes
Review the application server blocking for Long Running Queries
Make sure not to undersize version 8 application server
It is also recommended to continue to review these items on a periodic basis.

6. Database Performance:
The performance of an application depends on many factors. We will start with the overall general approach to tuning SQL statements. We will then move to such areas as indexes, performance monitoring, queries, the Tempdb (Tempdb is often referred to as plain TEMP), and, finally, servers and memory allocation.

To understand the effect of tuning, we must compare time in Oracle with request wait time. Request wait time is the time that a session is connected to Oracle, but not issuing SQL statements. In Oracle time shows the amount of time resolving a SQL statement once it has been submitted to Oracle for execution. If time in Oracle is not significantly smaller than the request wait time, then application tuning should be examined. Request wait time is almost always much greater than in Oracle time, especially for on line users, because of think time.

One exception to this is for a batch job that connects to Oracle and submits SQL statements, then processes the returned data. A greater ratio of request wait to Oracle could indicate a loop in the application outside of Oracle.

This should be identified and eliminated before continuing the performance analysis. The next step focuses on tuning the SQL statements that use the most resources. To find the most resource consuming SQL statements, the scheduled collection approach can be used. The duration time is a commonly used criteria to locate the offensive SQL statements. Other useful criteria include the following wait states: I/O, row lock, table lock, shared pool, buffer, rollback segment, redo log buffer, internal lock, log switch and clear, background process, CPU, memory and I/O. For each offensive SQL statement, the execution plan and database statistics are analyzed. The following statistics are important: table and column selectivity, index clustering factor, and storage parameters. First, all the joins of the SQL are considered. For each join, the ordering of the tables is analyzed. It is of major importance to have the most selective filter condition for the driving table. Then, the type of the join is considered. If the join Represents a Nested Loop, forcing it into a hash join can be advantageous under some conditions.

The analysis stage usually results in several modification proposals, which are applied and tested in sequence. Corrective actions include database object changes and SQL changes. The typical database object changes are: index change, index rebuild and table reorganization.

The typical SQL changes are: replacing subquery with a join, splitting a SQL into multiple SQLs, and inserting Oracle hints to direct the Optimizer to the right execution plan.

7. Indexes:
Tuning indexes is another important factor in improving performance in a PeopleSoft environment. Index maintenance is crucial to maintaining good database performance. Statistics about data distribution are maintained in each index. These statistics are used by the optimizer to decide which, if any, indexes to use. The statistics must also be maintained so that the optimizer can continue to make good decisions. Thus, procedures should be setup to update the statistics as often as is practical.

Keep in mind that objects that do not change, do not need to have their statistics created again. If the object has not changed, the stats will be the same. In this case, recreating the same statistics over again will waste resources.

Since PeopleSoft uses a lot of temp tables that are loaded and then deleted, but not dropped, it is helpful to create the statistics when those tables are full of data. If the statistics are created when the table is empty, the stats will reflect that fact. The Optimizer will not have correct information when it chooses an access path.

Periodically, indexes should be rebuilt to counter index fragmentation. An index creation script can be created via PeopleTools to drop and rebuild indexes. This procedure will eliminate index -wasted space on blocks that are created as a result of Oracle logical deletes. This is only necessary on tables that are changed often (inserts, updates or deletions).

Index scheme is also important to look at. The indexes in a standard PeopleSoft installation may not be the most efficient ones for all installations. Closely examine datas pattern, distribution, and modify the indexes accordingly. For example, the index on PS_VOUCHER (BUSINESS_UNIT, VOUCHER_ID) could be changed to (VOUCHER_ID, BUSINESS_UNIT) for an implementation with only a few business units. Use ISQLW Query Options (Show Query Plan and Show Stats I/O) to determine the effectiveness of new indexes. However, be careful to thoroughly test the new index scheme to find all of its ramifications.

8. Queries:
It is a good idea to examine queries to try and fix a problem that is affecting the application. Query analyzer can be used to see optimizer plans of slow SQL statements. Choose Query/Display Plan to see a graphical representation of a query plan. Alternatively, by issuing a set showplan_text on and running the statement will get a textual representation of the plan, showing indexes used, the order in which the tables were used, etc.

When investigating queries, worktables created per second should also be addressed. If a large number of work tables being are created per second (i.e. hundreds per second), this means that a large amount of sorting is occurring. This may not be a serious a problem, especially if it does not correspond with a large amount of I/O. However, performance could be improved by tuning the queries and indexes involved in the sorts and, ideally, this will eliminate some sorting.

Recommendations for ensuring good performance for Database servers:

- Avoid using Boolean operators >, < , >=, < =, is null, is not null

- Avoid using Not in,! =

- Avoid using Like \’%pattern\’, not exists

- Avoid using Calculations on unindexed columns or (use union instead)

- Avoid using having (use a WHERE clause instead)

- Always use Enable aliases to prefix all columns

- Always use Place indexed columns higher in the WHERE clause

- Always use Use SQL Joins instead of using sub-queries

- Always use Make the table with the least number of rows the driving table by making it first in the FROM clause.

- Always Establish a tuning environment that reflects production database

- Always Establish performance expectations before begining

- Always Design and develop with performance in mind

- Create Indexes to support selective WHERE clauses and join conditions

- Use concatenated indexes where appropriate

- Pick the best join method

- Nested loops joins are best for indexed joins of subsets

- Hash joins are usually the best choice for \”big\” joins

- Pick the best join order

- Pick the best \”driving\” table

- Eliminate rows as early as possible in the join order

- Use bind variables. Bind variables are key to application scalability

- Use Oracle hints where appropriate

- Compare performance between alternative syntax for SQL statement

- Consider utilizing PL/SQL to overcome difficult SQL tuning issues

- Consider using third party tools to make the job of SQL tuning easier

- Use of Bind Variables:

The number of compiles can be reduced to one per multiple executions of the same SQL statement by constructing the statement with bind variables instead of literals.

- Application Engine - Reuse Flag:
Application Engine programs use bind variables in their SQL statements, but these variables are PeopleSoft specific. When a statement is passed to the database, PeopleSoft Application Engine sends the statement with literal values. The only way to tell the Application Engine program to send the bind variables is by activating the ReUse flag in the Application Engine step containing the statement that needs to use the bind variable.

9. TEMPDB
To ensure that the application is performing at peak efficiency, it is important to look at the tempdb. The tempdb is used for sorting result sets, either because of an order by clause in a query or to organize pre-result sets needed to execute a given query plan. If tempdb is being used extensively (evidenced by many work tables being created per second or heavy I/O to tempdb files), performance can be improved by tuning it.

First, consider moving the tempdb to its own set of disks. Do this with alter database using the modify file option to specify a new location for tempdbs data file and log file. It may also be worthwhile to increase the SIZE option to a larger value, such as 100MB and increase the FILEGROWTH option to around 50MB.

Another option to consider is adding several data files to tempdb rather than having just one. This will help reduce contention on the tempdb. Do this by using alter database using the add file option. As with tempdbs original data file, increase the SIZE option to a larger value as well as the FILEGROWTH option.

10. Servers and Memory Allocation:
The use of an application server is strongly recommended for all on-line connections. The application server queues incoming requests and dramatically reduces process blocking in the database. This will not help batch processes, but it will greatly increase the number of on-line users.

Collecting CPU wait, memory wait, and I/O wait may show the application is having to wait on server resources. Typically, this indicates an undersized server or that other applications running on the server were hogging resources. Today, many IT organizations are looking at server consolidation to reduce the cost of ownership. Taking this approach puts you in a position to analyze performance over time as an aid to a server consolidation effort. While it is possible to share a PeopleSoft database server with other applications database or otherwise it is always preferable to dedicate the entire server to the PeopleSoft installation. Any process running on the server may use resources that could be better utilized by the database engine or a PeopleSoft process running on the database server. Use of the database server as a file server can seriously degrade the database response time, thus it is important to dedicate the entire server to PeopleSoft processes. The single greatest determinant of database server performance is the amount of memory allocated to it. The memory configuration parameter is expressed in 2K blocks. Thus, if you wanted to allocate 100 MB you would set the memory to 51200.

Generally, the more memory allocated to a server the better it will perform. The goal is to add enough memory to increase performance, but not so much that it no longer helps. This determination can be made through the NT Performance monitor. Monitor the Cache Hit Ratio and disk usage via the Performance monitor to determine if more memory should be allocated to the database engine. For the most part, it is better to have too much memory allocated than not enough with database servers. For Application servers, additional memory usually helps but having too much could have a negative effect since more memory correlates to longer search times when there is an operation frequently looking for an object in memory.

11. Conclusion:
The presented methods are intended as tips to help better tune PeopleSoft applications. These tips are simply suggestions, as mentioned earlier, and they need to be used with caution as each tip may not apply directly to situation. However, if used properly, the suggested tips can tune PeopleSoft applications to perform at an optimal level. There are many native tools available to monitor the various components that make up the PeopleSoft landscape. How effective they are in identifying the root cause of performance problems is still in question. The ultimate goal is to find a single solution to gain visibility end-to-end and in between.

It is a widely known fact that 80% of performance problems are a direct result of the application code. There are other factors that contribute to poor performance, such as server configuration, resource contention. Assuming you have tuned the servers and followed the guidelines for the database server, application server, and web server, most of the performance problems can be addressed by tuning the PeopleSoft Application code. Tuning the application can consist of tuning, PeopleCode, SQR code, SQL-intensive code, queries, nVision, and indexes.

Database Tuning:
Ineffective Indexing One of the most common performance problems in the PeopleSoft Application is ineffective indexing against key application tables. As we stated earlier, the PeopleSoft software is delivered with a generic code set that runs on several database platforms. In addition to the code set, the indexes that exist are not specific to any one environment. Because of this, one needs to fine-tune the application by selectively finding poor performing applications and determining whether or not the cause is due to ineffective indexing. This can be achieved by tracing the SQL of poor performing pages, application engine programs, COBOL, or sqr programs and finding the long running queries. Once you find the problematic queries that take a significant amount of time to complete, you will need to analyze the indexes that are being used. Here is an example of how to fine-tune your indexes. The Journal Generator application, within the Financials software, could be a COBOL application (FSPGJGEN) that performs very many selects based on the run control id parameters. In running this process it is determined that it is taking approximately 2 hours to process only 50 Journals. The first thing to do is to turn on tracing for that specific process and re-running the process in the test environment. Be sure that you always do your tuning in your test environment. You do not want to blindly start adding indexes to your production environment without performing full regression testing. The results can be catastrophic. Once you have the trace file, you can examine it and look for the timings for the long running queries.

After examining the trace file we find the SQL statement that is causing the performance problem. Once you find the SQL statement, you can run it through your RDBMS query tool to determine which indexes are being used. If you are using SQL Server, you will issue the following command: SET SHOWPLAN_ALL { ON | OFF } If you are using Oracle you will utilize the explain plan. Once you execute this command, you can then run your select statement. This returns detailed information about how the statements are executed and provides estimates of the resource requirements for the statements, including the indexes that are being utilized. The next step is to look at the columns in the where clause of the SQL statement and determine if the indexes being used, if any, contain these columns. If they do not, you can simply create a new index with the missing columns. Once created re-run your query to re-examine the index usage. Simply repeat this process until you achieve the improved performance. In some cases, certain SQL statements will never even use an Index. This is what is called a full table scan.

Full table scans are extremely taxing on the system and cause major performance degradation. If you determine that a SQL query is performing a full table scan, simply create an Index or Indexes with the columns that are contained within the where clause. Tuning and adding indexes is one of the most overlooked and very simple ways to improve performance. Just remember the following steps. - Trace - Examine the SQL - Analyze the SQL in your RDBMS tool - Determine Indexes being used - Create Indexes with Columns in Where clause - Re-Analyze the SQL and repeat until you get improved results Another tip for tuning indexes is to try re-ordering columns within the index. You can sometimes gain huge performance improvements, by simply changing the order of the columns when you create the index. This is a trial and error method that you will have to test. There is no hard and fast rule for which column should be placed in what order. Temporary Tables PeopleSoft utilizes temporary tables in many of its application programs, especially application engine programs. These application programs are constantly populated with data and deleted, over and over.

Each time a temporary table is populated and deleted, it causes certain databases like Oracle to leave the High Water Mark and produces full table scans. For example, an application engine program can insert 200000 rows and then delete them. The next time that application runs, it only inserts 2000 rows, yet a read against that table performs poorly. Additionally, the indexes that exist on these temporary tables are heavily fragmented from all of the deletes. Temporary tables are a common cause of performance problems. In order to prevent fragmentation and improve performance on most used temporary tables, you should truncate these tables on a regular basis.

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Thursday, September 4th, 2008

For many businesses, e-commerce represents a tremendous method for generating revenues. To maximize the profit potential, you need to keep an eye on issues that drive your prospects nuts. The FTC maintain a list of the top 10 dot.cons complained about by consumers. If your site falls within one of these industries, you must make sure you address these concerns.

Consumer Complaints

According to the FTC, here\’s what online consumers are complaining about most:

Internet Auctions

The Bait: Shop in a \”virtual marketplace\” that offers a huge selection of products at great deals.

The Switch: After sending their money, consumers say they\’ve received an item that is less valuable than promised, or, worse yet, nothing at all.

Internet Access Services

The Bait: Free money, simply for cashing a check.

The Switch: Consumers say they\’ve been \”trapped\” into long-term contracts for Internet access or another web service, with big penalties for cancellation or early termination.

Credit Card Fraud

The Bait: Surf the Internet and view adult images online for free, just for sharing your credit card number to prove you\’re over 18.

The Switch: Consumers say that fraudulent promoters have used their credit card numbers to run up charges on their cards.

International Modem Dialing

The Bait: Get free access to adult material and pornography by downloading a \”viewer\” or \”dialer\” computer program.

The Switch: Consumers complained about exorbitant long-distance charges on their phone bill. Through the program, their modem is disconnected, then reconnected to the Internet through an international long-distance number.

Web Cramming

The Bait: Get a free custom-designed website for a 30-day trial period, with no obligation to continue.

The Switch: Consumers say they\’ve been charged on their telephone bills or received a separate invoice, even if they never accepted the offer or agreed to continue the service after the trial period.

Multilevel Marketing Plans/ Pyramids

The Bait: Make money through the products and services you sell as well as those sold by the people you recruit into the program.

The Switch: Consumers say that they\’ve bought into plans and programs, but their customers are other distributors, not the general public. Some multi-level marketing programs are actually illegal pyramid schemes. When products or services are sold only to distributors like yourself, there\’s no way to make money.

Travel and Vacation

The Bait: Get a luxurious trip with lots of \”extras\” at a bargain-basement price.

The Switch: Consumers say some companies deliver lower-quality accommodations and services than they\’ve advertised or no trip at all. Others have been hit with hidden charges or additional requirements after they\’ve paid.

Business Opportunities

The Bait: Be your own boss and earn big bucks.

The Switch: Taken in by promises about potential earnings, many consumers have invested in a \”biz op\” that turned out to be a \”biz flop.\” There was no evidence to back up the earnings claims.

Investments

The Bait: Make an initial investment in a day trading system or service and you\’ll quickly realize huge returns.

The Switch: Big profits always mean big risk. Consumers have lost money to programs that claim to be able to predict the market with 100 percent accuracy.

Health Care Products/Services

The Bait: Items not sold through traditional suppliers are \”proven\” to cure serious and even fatal health problems.

The Switch: Claims for \”miracle\” products and treatments convince consumers that their health problems can be cured. But people with serious illnesses who put their hopes in these offers might delay getting the health care they need.

A Problem For Your Site?

These issues must be addressed if your site falls in one of these categories. Simply raise the issue in a prominent area of the site and tell the prospect why it will not be a problem on your site. Failure to do so will result in lost sales.

Halstatt Pires is with MarketingTitan.com - a firm providing internet marketing services.

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Lucrative Ecommerce - 7 Key Steps to Make More Profit With Ecommerce

Tuesday, September 2nd, 2008

One of the reasons as to why a lot of traditional, brick-and-mortar businesses take their ventures online is e-commerce. E-commerce has played a crucial role in helping businesses not only capture a wider market but to basically increase their profits. From small, homebased businesses to cottage industries to large corporations they have all taken advantage of e-commerce and its features. Here are seven key steps to further make profit with e-commerce:

1. Get an easy to remember domain name for your website uniform resource locator (URL). This way, your potential customers will make it a habit to drop by your site often because they already know your website address by heart.

2. Accept major credit cards as form of payment. A lot of people would rather pay through those secured ways as opposed to sending checks by mail.

3. Charge very minimal shipping and handling fees. In fact, it would help if you charge these types of fees at cost. Remember, the customer may have other websites to go to for the same product or service that you offer, hence, you need to give them a good reason to buy from you instead.

4. Assure your clients that you will not use their contact details for any other purpose. Build trust between yourself and your client. Dont use their email addresses, for instance, for sending SPAM.

5. Offer freebies and additional services so as to maintain your level of business relationship with your clients. You may want to send free ebooks once in a while or send a personal email thanking them for their business.

6. Advertise your online business. This will help generate traffic and facilitate additional orders.

7. Deliver the goods. Provide only the best products and services for your clients. This way, you can be assured that they will keep coming back to your website.

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Sean Mize is a full time internet marketer who has written over 1574 articles in print and 11 published eBooks.

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Tuesday, September 2nd, 2008

To increase sales on your website, you must accept credit \r cards. To process credit cards, you could apply for a \r merchant account through your bank or other financial\r institution.

Sometimes, though, you would be further ahead to use the \r services of a credit card processor. This is especially \r true when you are first starting out and have more \r limited resources. In this way, you may process credit \r card transactions without the high front-end costs and \r requirements of a merchant account.

Here, then, are just a few ways of accepting credit cards \r without a merchant account. I personally use all of these \r vendors and can recommend them wholeheartedly.

1. Clickbank

If your product is downloadable (such as electronic books \r or software), you might consider ClickBank.com . For a \r $49.95 initial fee, you can process credit cards and \r on-line cheques for $1.00 per transaction plus 7.5% of \r sales.

You receive additional exposure through free listing on \r their website and through the search facilities of other \r websites, such as CBMall.com .

As an added bonus, you have your own built-in affiliate \r program. You decide what commission (from 1% to 75%) you \r would like to pay your affiliates.

2. PayPal

PayPal.com has no initial fees. For just 2.9% of sales \r and $ .30 per transaction (and sometimes less), you can \r receive money from anyone.

Also, you can pay others by credit card or chequing account \r without supplying your personal credit information to the \r payee. PayPal can be used to collect money from your \r auctions, website sales, or even from friends or clients.

3. PaySystems

PaySystems.com can handle either intangible (downloadable) \r or tangible (shippable) products. For an initial fee of \r $49.00, you can accept all major credit cards as well as \r online checks. Fees are just 3.95% of sales and $1.00 per \r transaction. Alternatively, you may pay 5.5% of sales and \r $ .35 per transaction.

For this, you receive shopping cart, integration with \r third-party affiliate programs (such as ClixGalore.com ), \r fraud screening, multi-currency transactions, toll-free \r support, marketing tools, and more.

For more information on how to accept credit cards without \r a merchant account, visit:\r http://www.yenommarketinginc.com/creditcards.html\r

RESOURCE BOX:

J. Stephen Pope, President of Pope Consulting Inc., \r http://www.popeconsultinginc.com/ has been helping clients \r to earn maximum business profits for over twenty-five years.

For valuable Work at Home Small Business Ideas, visit \r http://www.yenommarketinginc.com/

Want to Accept Credit Cards Online Cheap?
Now you can accept credit cards online cheap when you find the right banker to work with in opening a merchant services account. You dont have to pay high fees or jump through magical hoops to make this happen. All you have to do is to find a reputable financial underwriter who will offer you merchant status when you show that you are reliable and able to pay bills on time.It is rather easy to accept credit cards online cheap after you open a mer...

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Studies have shown that you can increase your business sales manifold if you accept credit card payments from your customers. This is because most people are not like to carry cash around, and so using their debit card or credit card is their preferred mode of payment. Suppose, you own an online store where people can make orders by the click of the mouse. It follows naturally that you should be also in a position to accept credit card payments o...

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The one main advantage of a merchant account is that it allows you to accept credit cards. This is of immense significance, especially if you deal with online businesses, because your website will need to access credit cards. A credit card is the most preferred facility in the online businesses for buying and consuming more and more goods and services. Buying without instant cash or even drawing instant cash without a bank balance, using the cred...

Why Accept Credit Cards
Accepting credit cards by phone gives your customers convenience to shop from the comfort of their living room. All they have to do is place the order for your product or the service and make the payment over the phone. They don't have to go through the hassles of visiting your shop or store. This convenience provided to your customers by you makes a great difference to your sales. Your customers would love your service and come back for making f...

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For Internet-based businesses there is always a need to find an appropriate e-commerce solution. This itself can be a challenging task. The ideal e-commerce solution should facilitate online purchases and payments through credit cards.The process should be automated, safe and secure, because the credit card information stands chances of being misused by someone who is not authorized to use it.There are a number of e-commerce solutions available w...

Give Your Customers What They Want - Credit Card Processing

Tuesday, September 2nd, 2008

It makes no difference whether you have a store in the neighborhood strip shopping center, or in the virtual shopping community, if you can give your customers what they want you will never know a hungry day.

And the great thing about running a business is that your customers aren\’t shy. Some may be quite vocal with their opinions, whether it is a face-to-face conversation or the \”comments\” section of your Internet site.

Those who don\’t comment that actively also make their feelings know in a much more material way. If they aren\’t happy, they disappear. If they are happy they come back again and again, and they tell their friends.

So if you are one of those people who do business online, you want to make sure that the customer who navigates to your site looking for something finds what they are pursuing. And that doesn\’t just mean the goods and/or services you sell, but how you sell them.

Let\’s stop for a second and look at the virtual customer. They have fully embraced the idea of shopping on the Internet, not only for specialty items, but for a lot of their everyday needs as well.

These same people also grew up during that period in time when we became an increasingly cash-less society. Even if they aren\’t quite there in terms of having a credit card, it is likely that they have a debit card with the VISA or MasterCard logo.

So when they do their shopping online, they find what they want and click to the checkout lane with their card in hand. Sure, they know there have been issues about identity theft and credit card fraud, but that doesn\’t mean they don\’t want the speed and convenience of online credit card processing.

Not to mention the additional buyer protections that comes with payment by credit card.

There was a time when they shopped on the \’net and hoped their favorite shopping site would take credit cards. Well, the paradigm has shifted and hope is now demand. They expect that you will accept payments online and if you don\’t prepare to be knocked off their list of bookmarked shopping sites.

However, here\’s the real irony. Merchant services are so easy to apply for and set up. Competition within the card processing industry has compelled companies to be more innovative in their offerings and smarter about their pricing.

And how many times in the world of e-commerce will there be such a nifty confluence of giving the customer what they want by using a tool that is a proven business-builder in a time when the market is so favorable for businesses to take that direction?

So if there are any lingering doubts about whether your online retailer outlet can reap the rewards of credit card online processing, it\’s time to put those to rest and move forward/ You customers, past and future are waiting, and none too patiently. They\’re ready to help increase your sales, which is a beautiful thing.

Jim Osterman is a Web content developer with Charge.com, a leading merchant services company offering innovative credit card processing solutions

Credit Card Processing and the Pitfalls
Disadvantages of Credit Card ProcessingThe benefits of credit card processing online usually outweigh the disadvantages. Unfortunately there are some pitfalls involved with credit card processing you should be aware of. The more knowledge you have going into a situation the more likely you are to come out of it ahead.One of the biggest pitfalls associated with credit card processing is refunds or charge backs. Of these charge backs are potentiall...

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Credit Card Processing is done with the help of a Credit Card Processing Software that accepts and processes credit card payments. It provides the connectivity and communications that enables the processing of credit cards, debit cards, gift cards and check transactions. A Credit Card Gateway processes credit cards from any device with internet access and allows several credit card payment choices to customers. A Payment gateway is a software tha...

Lowest Credit Card Processing Rates - Credit Card Merchant Accounts
Making exorbitant payments for credit card processing rates can be burdensome on one's shoulders. The extra money gone towards making high payments can be utilized for other purposes. You can get some of the lowest credit card processing rates by shopping around a bit. Looking at various deals will help you select the deal that lets you save considerably.These days well known banks and financial bodies are offering merchant account services at ea...

Credit Card Processing on the Internet
So you have finally finished your e-commerce web site, hired the best web publisher, added all the bells and whistles, outstanding graphics, and great merchandise. Now, how does your prospective customer pay you for your products? Clearly, it is necessary for your site to accept, and process credit card payments, in real time. Failure to do so, would result in a failing enterprise.Before you can begin the application process, there are several ...

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When a merchant accepts a credit card from a customer to complete a sale, the customers card number, credit card information, the merchant ID and the amount received travel through the banks or the processors computer network. The merchant can receive the credit card payment from his customer in three ways: when the customer uses the credit card at the terminal; over the Internet, where either the merchant or the customer keys in the necessary cr...

Printing Postage Online - Economising And Streamlining Your Mailing Needs

Tuesday, September 2nd, 2008

Printing postage online can be an easy and economical alternative to making daily or weekly trips to the post office. Whether you wish to send letters or parcels, it is advantageous to use online services since there will be an increase in stamps as well as Priority Mail and Express Mail scheduled for May 12, 2008.

In addition, the United Postal Service will also be implementing two new shipping services that will be more cost-effective. The first is called \”Parcel Select,\” which will offer special pricing for packages that are considered medium and large. The second shipping service is \”Parcel Return Service,\” which is designed to reduce the price for packages that are lighter in weight.

The current 41 cent stamp, also known as the \”Forever Stamp,\” was implemented so that any future rise in the cost of first class stamps would not apply. However, on May 12th, the cost of first class stamps will increase to 42 cents. But, as long as you utilize the \”Forever Stamps,\” you will not have to add an additional penny stamp. It should also be noted that currently, there are only five million \”Forever Stamps\” available.

While utilizing postage online is a feature that allows for exact postage to be determined, and considering the impending rate change, printing postage stamps will afford you the opportunity to post letters and packages for your business needs as well.

June is only two months away and undoubtedly there will be many graduation parties. To reduce the cost of sending out invitations, printing postage stamps online will save valuable time for those of you who are planning graduation parties. Moreover, if you have a home business wherein you plan to send out flyers, newsletters, or packages; printing postage labels online is accurate, fast, and enables you to spend more time focused on your business.

Printing postage online has become the wave of the future. In addition, as we strive to cope with the current economic recession, finding new cost-effective alternatives to reduce the amount of expenditures has become a necessity. Therefore, research the many postage online sites to determine which one best meet your needs. Most of the well-known sites offer digital scales and other features that allows for accurate reading of letters and parcels as well as printing labels for all your mailing needs.

Finally, having the ability to print postage online from your own home and not having to wait on long lines at the Post Office is one of the many benefits of these online services.

Craig Thornburrow is an acknowledged expert in his field. You can get more free advice on Photo Stamps and Digital postal scales at http://www.printingpostage.com

Making the Best First Impression With Business Cards
When you want to make the best first impression, a great deal depends on your appearance. How you look and what you say leaves a lasting impression on a potential customer. A professional business card will help remind prospects and customers of their positive experience.The first impression is known to be a critical when doing business, and your business cards should compliment your personality.Business Card SpecificationsGreat business cards ...

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Do you want your donors to give more, do you want them to give more often, or do you want more of your donors to give?If your answer is all of the above, here are some tested ways to increase the size of donor gifts using fundraising letters.Ask for specific amounts Stating the sizes of gifts that donors can make helps to overcome their inertia and prevents them from having to think up a gift amount (which may be too small) on their own.Increas...

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Many nonprofits have experienced frustration caused by a lack of donor responses to their nonprofits fundraising efforts. Nonprofit communications often involve direct mailings that require staff to devote time and energy into writing, producing, and getting a mass mailing out the door. A more effective public relations strategy is to develop a specific direct mailing plan that will increase the response from your nonprofits intended audience, ...

Who Needs Professional Business Cards?
Frankly, anyone who owns a business or represents the business to others must have professional business cards. Business cards are an expectation when networking. They show that the person handing out their business card is professional, well-prepared and wants to talk with you in the near future.Whether youre in sales and need clients and potential clients to get in touch with you, or youre in a service industry where enabling people to contact ...

Online Shopping Cart Systems Are Now Popular in Ecommerce Business By Their Flexible Designs

Monday, September 1st, 2008

If you to start an online store the first thing you need to have it up and running is quality software with all the features that ecommerce web portals need. They are generally called shopping cart software solutions. Shopping carts are easy to learn and use and can be customized to any business according to its size or type of business.

UNB Global

UNB Global leads in industry ecommerce solutions for businesses of any size. It is complete, integrated and customizable software. The UNB Global shopping carts provide exceptional 24/7 support to the traders and the consumers. Help can be had by phone, email, chat or online. The tools to handle inventory control, store-front design, order management, web analytics and customer relationship management. It has search engine friendly product listings, side bar shopping cart, security and fraud prevention, newsletter management and delivery capabilities in association with major shipping organizations.

Clientele

UNB Global client base is growing strong past 6000. It caters to a vast variety of businesses of all industries namely Apparel, Sports Goods, outdoor, Health and beauty, electronics, gourmet food, automotive, home and garden and many more.

Actinic Catalog V8

Actinic is a low cost shopping cart solution that is most comprehensive. Ideal for small businesses, Actinic has all the requirements for designing, building and managing a secure online store. The specialty of this package is flexibility, ease of use and great value helping to run a powerful ecommerce store. The Actinic catalog provides scope for more advanced functionality and upgrades and a strong support. The windows interface is intuitive and easy. Flexibility in designing the store lay out and powerful tools for marketing and merchandising help grow your online business. Up to 20,000 products including digital products can be supported by the flexible product catalog. Integration with leading payment gateways allows the independence to use any of them.

The store design lay out allows customizing of product and section and sub-section. Supports downloading of MP3 and other music files, links to external URLs and links, text and images in pop up windows, multiple page layouts, defining additional components, specifying shipping weights etc are some other features. Setting up the site is easy with the Quick start guide wizards help. The customizable design layout comprises of pre-designed themes, real time preview of the store while building, flexibility to edit the site color etc.

Shopping Cart Solutions and Content Management Solutions India are become more popular when we are targetting the websites for online business.

The auther Rishi Kapoor is Web developer and Content Writer for Application Development Company India.

Shopping Portals Need To Exhibit The Products Or Services In A Comprehensive Manner
The interactive web site should display the items with photographs and model Numbers and product descriptions in a crisp manner. They must also mention the delivery time and details. They must also be able to accept credit card payment or through other safe methods of payment. The software must support these different technologies so that the customer can easily place the orders. In todays ever changing technological environment, the need for ...

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How to choose the best online shopping cart software.There are number considerations to take into considerations you need to think about when deciding about which type of shopping cart software and ecommerce shopping cart programs to available to you when you open your first online store.This is one of the most important aspects of the success or failure of your new online business. In other words, it is a make it or break it decision and one tha...

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The fundamental concepts of electronic commerce, typically paying for goods using a credit card over the internet, have been around for some time. Yet,there are still plenty of businesses, often, small local businesses that are not ecommerce enabled.Its actually much easier to ecommerce enable a small business than a large one. So, let provide some background to getting started.What makes eCommerce tick? Firstly we need to know the core component...

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Having the best shopping cart software for an ecommerce website has less to do with spending loads of money than it does making sure the program is a good fit. After all, one can pay a lot of money for a suit but if it is too short in the sleeve or too long in the leg, it is not money well spent. This is why it is essential to do plenty of research before settling on a shopping cart solution.There are many who shop online these days and if there ...

Choosing the Best Business Credit Card Processor

Monday, September 1st, 2008

Any online retail business that does not have a credit card processor set up should definitely consider this as an option. Often times web business owners feel overwhelmed with the prospect of choosing a credit card processor for their business.

Many of them feel that the fees associated with working with an online processor are too much and not worth the benefits. However if you closely weigh all your options you can see that if you carefully research credit card processors you can find one that best fits your business.

It may not seem like it but any inconvenience that you provide your customers at the sell point can result in loss of sales. At first this may not seem like a huge deal but these minor losses can add up to a substantial decrease in revenue.

There are some simple things that you can do to eliminate the choices and make the processes headache free. First off make sure that you do not get involved with a processing company that will charge you fees just to review your application or get you up and running.

Your next step will be to gauge the level of customer service that a credit card processor will provide you. Obviously not every business is the same and all have different needs. You can do this by talking with your service rep about simple questions at first and testing their response time and effort to earn your business.

On the technical side one thing that is critical to find out is what kind of back services your credit card processor has in place. If they are doing server maintenance of if something goes down how long before their backup system kicks in. If you go with a company that does not guarantee a failsafe back up you can be stuck unable to process payments for several hours. This can seriously hurt business and needs to be addressed seriously.

You also want to look for as many options as possible when it actually comes to receiving payments. In addition to credit card processing the ability to accept checks by internet, phone or fax is always a great option.

Finally you should obviously consider the cost of the credit card processing company you\’re going to select. At this point you should regard the transaction fees, for instances if in your business you deal with a lot of minor transactions low fees are of major concern. On the other hand if you deal with fewer transactions but at higher costs you may be looking for other features as well.

Overall as tedious as this process is it must be taken seriously in order for your business to prosper. It\’s always a safe bet to go with a popular company that has a proven track record. This information is easily obtainable by checking consumer advocate sites like the BBB and others. Another method to use is to find prominent sites in your niche and see what service they are using.

Jamie Marks is a senior editor and weekly contributor at a popular Work at Home Opportunities website. For more information read about Home Rebate Processor and Rebate Processing Jobs.

Credit Card Merchant Accounts
When a merchant accepts a credit card from a customer to complete a sale, the customers card number, credit card information, the merchant ID and the amount received travel through the banks or the processors computer network. The merchant can receive the credit card payment from his customer in three ways: when the customer uses the credit card at the terminal; over the Internet, where either the merchant or the customer keys in the necessary cr...

Merchant Account Providing Bank
If you want to see profits of your business increase and staffing cost decrease considerably, apply for a merchant account from a Merchant account providing bank.In order to obtain a merchant account, you first need to apply to a merchant account providing bank. You can apply online or in person and you generally get approved within 24 hours f your application.Customers prefer the comfort and convenient way of shopping. They appreciate buying fro...

Retail Merchant Accounts
Making technological advances helps a business in serving its customers better and increasing its profits. A modern day customer does not only look for good quality products but also seeks comfortable shopping methods. A retail merchant account in this case helps a great deal in elevating your business to the next level. When you provide your customers with sophisticated shopping experience, you are at an edge over others in the competition.Why o...

How to Pick the Right Payment Processor for Your Business
The survival and success of any business is based on its ability to adapt to current market changes and to be prepared for the future. Currently the shopping trends show that more and more dollars are being spent online. Thus it is critical for businesses to be able to accommodate that customer need and reap the benefits.The easiest way to make sure that you are not missing out on online revenue is to ensure that your business is set up with a pr...

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Disadvantages of Credit Card ProcessingThe benefits of credit card processing online usually outweigh the disadvantages. Unfortunately there are some pitfalls involved with credit card processing you should be aware of. The more knowledge you have going into a situation the more likely you are to come out of it ahead.One of the biggest pitfalls associated with credit card processing is refunds or charge backs. Of these charge backs are potentiall...

Why Our Site Was Removed From The ODP

Sunday, August 31st, 2008

Our website, Best Of The Home, has been listed in the Open Directory Project for over a year. Recently, I conducted a search of the ODP for my site, to update it, and found that it was no longer listed in any category.

I went to the ODP forums, http://www.resource-zone.com, to try to obtain information as to why this had happened. The editors and moderators of the forum informed me that websites that sell products via the drop-ship method do not get listed in the ODP, because the content of these websites are not unique and the sites are just order takers for the wholesalers. ODP will gladly list the wholesalers if they meet the ODP guidelines.

The guidelines for a site to be listed in the ODP Shopping/Home and Garden/Furniture Category are listed below:

Submission guidelines include that the web site itself actually be a means of selling the Furniture products. Thus, appropriate product images and descriptions, specific product pricing and a means of ordering from the web site itself are required to qualify as a \”Shopping\” site.

As you can see, the guidelines say nothing about the fact that if the website uses the dropship method that they will not be listed. Even the category descriptions, Sites which sell Furniture used in the home are listed in this category. Please note that web sites listed in this or any Furniture Shopping category must be the \”means of selling\” the furniture, and therefore must properly display and describe the products for sale, give specific prices and provide a means of ordering the product from the site itself. does not mention anything about dropship websites not being listed.

In our own case, our website meets all of the requirements above, we list the products for sale, we have pictures and descriptions of all the products we sell, give specific prices and provide a means of ordering the product on site, but since we do not design and manufacture the products we are considered a drop-shipper for the wholesaler.

The OPD, by their own admission, looks at dropship websites in this fashion, and these are direct quotes from some of the moderators on the forum,

Let\’s call the real businesses \”mom-and-pop businesses\” and the other … oh, I think \”pseudonymous fright wigs for anonymous faceless giant corporations\” pretty well covers the relevant facts.

drop shippers are a variety of affiliate operation, they don\’t offer anything unique, and they act merely as an extension of the marketing department of the corporation they are affiliated with. Therefore we don\’t list \’em. Renting storage space in someone else\’s warehouse to store your own goods, using an independent courier to deliver, etc. don\’t make someone a drop shipper. But then again the independent distributor of mass market stuff is unlikely to make it in if we already have sites selling the same mass market stuff listed. Unique content is king. In addition, a site\’s placement in the directory is subject to change or deletion at any time at our sole discretion.

A drop-ship order taker isn\’t information, it is disinformation. \”I claim to be doing this for money, but I won\’t tell you who actually does it.\” It\’s a lie, pure and simple.That is just flat not honest. If it is not outright criminal fraud, still, the mere fact that society tolerates that kind of deception — that shoppers aren\’t taught from birth to avoid it like an Ebola outbreak — gives unlimited unquenchable opportunities for outright criminal fraud. No, there are surely thousands of genuine little shops out there, providing their own unique goods and services, and depending on the net to find customers. The Vstore spammers try to bury the real little guys in doorway spam. Who wouldn\’t sympathize with the little guys? Who WOULD sympathize with the bully with a thousand fright masks (each claiming to be a \”little guy\”)?

As you can see, the folks at the ODP do not think much of websites that use the dropship method of selling products, regardless if it a cost effective method for the website. It comes down to this, if a company designs and manufactures something, then obviously they are offering both unique services and unique goods. Such a company has ample scope for creating a website containing an authoritative description of those goods and services, and that would indeed be listable. By their very nature sites which promote someone else\’s wares neat don\’t provide unique content, simply another way of purchasing the same thing.

If the ODP thinks otherwise then you are considered a drop shipper and will not get listed in the ODP.

My advice to all the websites out there that use the dropship method to sell products on your websites, even if your site is one of a kind, do not bother trying to get listed with the ODP, because you will not. If youre already listed, check periodically to see if your listing is still there and be thankful if it is, because if an ODP editor happens across it, chances are it will be deleted.

About the Author:

K.D. Wiseman is the owner of DMJ Enterprises and creator of Best Of The Home and DMJ Enterprises. Best Of The Home and DMJ Enterprises are popular home and garden websites featuring products for every corner of your home and garden including quality indoor and outdoor furniture, childrens toys, gardening supplies, Plush Pelts and more. Please visit both sites for your entire home and garden needs.

http://www.bestofthehome.com

http://www.dmjenterprises.com

Understanding the Tattoo Removal Excision Process
There are a number of different tattoo removal procedures and processes that are being utilized today. One of these procedures is what is known as the tattoo removal excision process. Through this article you are presented with the pros and the cons. By weighing and balancing this information you will be in the best position to determine whether or not the removal process is the best course of action for you to take in regard to removing your own...

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Many people turn to chlorine water filters as part of their solution to safer, cleaner water. However, this is just one of many toxic chemicals present in our water systems. As such, dechlorination should only be one part of a multi-stage filtration process in order to ensure that all of the harmful contaminants are removed before consumption.When considering a water filter chlorine is certainly an important factor. Unfortunately, it is the most...

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Shopping Online: What You Should Know

Sunday, August 31st, 2008

For some people, shopping online is as normal as driving a car. It\’s become part of the norm. For others, the prospect of making internet purchases is a scary one. Here are a few tips to make your online shopping experience more rewarding.

Research the company or business that is selling to you:

- Look for a phone number and address; all legitimate businesses will have one.

- Understand the return policies, in case you\’re not happy with the product you receive.

- Ask questions. If the company has quality service, they\’ll have the answers for you.

Research the product or service you are buying:

- When shopping online, you don\’t get the benefit of picking it up the product and taking a good look at it. You may want to just use the internet for your research and later see if you can find it in a local store . But the internet also allows you to search for the best deals. So, in this sense, you may choose to use the local store to put you at ease about the product, and purchase it online to get the best price.

- Look for reviews of the product. Get unbiased opinions from consumers or consumer advocates who have experience with the product.

- Beware added taxes, fees, shipping, and handling costs. Sure, you may have found a great price, but make sure you\’re still getting one when all is said and done. Buying out of state or province could save you in taxes, but it might cost you in shipping. Check it out first.

- Allow for adequate delivery time, especially if you\’re buying a gift or purchasing around the holidays.

Look for a secure website when purchasing:

- Secure sites will have a URL that starts with \”https\” instead of \”http\”. This means your confidential information (like your credit card number) will be protected with a security certificate.

- Look for a little yellow lock on the status bar at the bottom of your web browser. Double-click it to get information about the certificate that is protecting the site.

Be prepared:

- Keep a record of your purchase. Get an order number, confirmation number, or receipt and keep it handy, even after you receive the item. Treat it the same as an in-store purchase.

- If you run into a problem, don\’t give up. Contact the online merchant. Most reputable companies will want to make sure you are a happy customer.

For more help with shopping online and choosing gifts, visit http://www.the-gift-wizard.com

A Heath is a gift researcher for http://www.the-gift-wizard.com

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If youre planning on opening your own online store, you should make sure that you learn all about e-commerce, so that you can select the best online store builder for your business. One big decision you want to make early on is whether you want your online store to consist only of a shopping cart, or if you want your online store to be your entire site, with shopping cart functionalities available to every page. Let's look at the options.Ecommerc...

Shopping Cart Software For An Sucessfull Online Store
Consider you are beginning an online store like a magazine subscription service. You have done research and come to know that shopping cart solutions play an important role. Just like in any physical shops, the shopping cart accompanies a visitor to your website the moment he enters till he checks out. And it does much more than the physical shopping carts. The software makes the really good ecommerce shopping cart do additional jobs. Selecting t...

Making the Haul with the Best Shopping Cart
Having the best shopping cart software for an ecommerce website has less to do with spending loads of money than it does making sure the program is a good fit. After all, one can pay a lot of money for a suit but if it is too short in the sleeve or too long in the leg, it is not money well spent. This is why it is essential to do plenty of research before settling on a shopping cart solution.There are many who shop online these days and if there ...